The
Called Number Summary Activity Report presents information about all the
numbers that are dialed by an inside or outside caller. This report includes
information for calls to Unified CCX and Unified IP IVR applications, and calls
to agents.
Charts
The following
charts are available:
|
Chart name
|
Description
|
|---|
|
Average Call Duration by Called Number
|
Displays the average call time for a dialed number.
|
|
Total Calls by Called Number
|
Displays the number of calls to each number, including calls to
applications and agents.
|
Fields
The report
includes a table that displays the following information:
|
Field
|
Description
|
|---|
|
Called Number
|
Route point number associated with the application or extension
of the destination agent.
|
|
Call Type
|
Call to an application or call to an agent.
-
1 =
Conference.—Conference call.
-
2 = Inbound
ACD.—Unified CCX call that is handled by an agent.
-
3 = Inbound non-ACD on
IPCC.—Non-Unified CCX call that is received by the agent on a Unified CCX
extension.
-
4 = Inbound non-ACD on
non-IPCC.—Non-Unified CCX call that is received by the agent on a
non-Unified CCX extension.
-
5 = Outbound on
IPCC.—Call that an agent dials on a Unified CCX extension.
-
6 = Outbound on
non-IPCC.—Call that an agent dials on a non-Unified CCX extension.
-
7 = Transfer-In.—Call
that is transferred to an agent.
-
8 =
Transfer-Out.—Call that the agent transfers out.
|
|
Total Calls
|
Number of calls to each number.
Summary info—Sum of
values in this column.
|
|
Avg Calls (per day)
|
Average number of calls per day.
|
|
Avg Call Duration
|
Average duration of calls to each telephone number.
|
Filter
criteria
You can filter using the following parameter:
|
Field
|
Description
|
|---|
|
Time-Zone Offset
|
Displays the list of time zones.
Select the one matching your timezone. If multiple values are selected, the first one takes effect. |